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Spend $185.00 to get free shipping Congratulations! You've got free shipping.

FAQs

Question Before Purchase

Where is your company located?

Our main office is in Room 525 Bainaohui Shopping Mall, Quanzhou City, Fujian Province, China.

Yes. FEIYO has its own offline retail store in Quanzhou, China, but only online stores in other regions. However, please rest assured that FEIYO’s logistics delivery time will be within your expectations, and we can provide you with fast service even online.

We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.
Our most popular shipping methods in USA or other countries include:
1. Standard- FREE
2. Express – Super fast shipping
Please note that time frames are stated in business days and do not include weekends.

Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

For your convenience, we ship worldwide and offer standard shipping for most places: Standard Shipping (8-13 Business Days): FREE shipping on orders over $185; Expedited Shipping (3-4 Business Days): $19.95 extra charge. You can choose the shipping method during checkout.

You will receive a shipment confirmation email and tracking number within 3 hours （work time) of your order being shipped.

Sorry for that, we did not have the overnight service. If you place an order at midnight (BJT), we will ship it to you the next day during business hours.

We definitely will deliver your order in time under normal circumstances. While shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

You can use Standard Shipping for PO.box(including FPO or APO) address. We don’t accept PO.box(including FPO or APO) address for Expedited (DHL/Fedex) can’t delivery, we only accept the physical address as shipping address. However, you can use PO.box as billing address.

We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. If you wish to pay with multiple credit cards, please contact our customer [email protected] where our team can assist you further. We do not accept cash, cheques, installments, nor Cash On Delivery payments.

Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don’t take a dispute for no reason, your personal credit record will be affected, and your next shopping will be declined. When you are declined, you can call your bank for the problem. Or you can try another card. If still any problems, please send email to us: [email protected]

Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.

If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply for the promotion before checking out.

Normally, we will give customers a discount coupon for their next transaction upon successful completion of their first order.

One coupon code can only be applied to an order at a time. If you have more than one coupon code, you may use those on your next purchase.

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself if happened.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.

Question After Purchase

Where Is My Order? Can I Have A Tracking Number?

Generally, we will ship out your order within 1 business days. Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status. If not, you can send us an Email. We will help you.

If you have not received a confirmation email about your order, you may have written your email incorrectly when you purchased or the email might be in your spam folder. Please feel free to contact us if you need help.

If it shows abnormality or pending in a short time, that maybe a normal transport state. If it lasts a long time( over 4-7 days), you can call the USPS/DHL/FedEx to ask about what is going on about it. Or you can send us the Email to [email protected], we will help you out.

Yes! If you want to cancel or change your order, please send email to [email protected] first.

If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay an extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge you additional fees. So if you need to change the address, please contact us first.

Yes, you can, but you need to contact us via email first after you receive the parcel. It was returned for personal reasons due to your wrong order/your dislike for it. So we will remove $10 from your refund as a loss of freight and handling fee, please kindly understand that.

If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 4-8 business days.

Yes! FEIYO intercom ensures your information security, all calls are encrypted, and people outside the group will not steal your calls. And the FEIYO walkie talkie is equipped with an explosion-proof system, which is more secure and guaranteed. If you have any other questions, please contact us by email.

In the menu bar, the Dispatch button will take you to another page, which is our platform management system. After you register and log in, you can set up your members and call groups inside. FEIYO has already borne the platform fees for all devices, and you do not need any additional fees.

Yes! If you need to purchase SIM cards or walkie talkies in large quantities on behalf of your company or organization, you can contact us by email and we will have a key account manager to provide you with an exclusive quotation!

Our walkie talkies cover over 200 countries worldwide, except for some remote islands or countries and regions that do not support roaming. Usually, we default the call area to the entire United States. If you need call permissions from other countries when placing an order, please make a note when making the payment, and we will configure the corresponding SIM card data for you. If you are unsure if roaming is possible in your area, please contact us via email!

To get the latest updates from FEIYO, you can follow our social media platforms such as Instagram/Facebook/TikTok, or subscribe to our website’s news emails, and we will keep you updated in real time!

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